Digital Technology Sr. Mgr
$77,200–$96,500 year
On-siteDongguan, Guangdong, China
Job Summary
Execute digital technology and workplace management plans at Dongguan FCN factory, aligning with HQ and regional IT policies. Serve as the primary local contact for end-user support, resolving computing issues and coordinating with managed service providers to ensure consistent regional experiences. Drive MSP KPIs for device lifecycle coordination, onboarding, offboarding, and compliance with workplace governance standards. Consult on local projects, translate business needs into solutions, and coordinate hardware/software procurement with regional teams. Provide input for departmental budgets and oversee daily site-level IT operations, including security controls and EHS management system implementation.
Required Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field
- Minimum 8 years of experience in IT infrastructure, end-user computing, workplace technology, or regional IT operations, preferably within a manufacturing environment
- Hands-on knowledge of user support operations, computer support, device and workplace service management, and vendor/MSP coordination
- Strong interpersonal, communication, and stakeholder management skills, with the ability to work effectively across countries, functions, and service providers in APAC
- Good English communication skills and solid computer competencies; ability to operate in a fast-paced, service-oriented environment
Desired Qualifications
- Experience supporting workplace services, end-user computing, or site IT operations within a regional or global IT governance model
- Familiarity with IT service management practices, service performance tracking, and manufacturing operations
- Prior experience coordinating with external service providers
- Demonstrated ability to execute effectively within established standards, processes, and organizational guidelines
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