Digital Technology Site Services Lead (Onsite)
$86,800–$165,200 year
On-siteFoley, Alabama, United States
Job Summary
Maintain relationships with site stakeholders and manage vendors while identifying and planning End User Services projects to support strategic and operational requirements for Collins Aerospace. Deploy streamlined processes to enhance the Digital environment, manage multiple projects using contracted teams, and execute technology refreshes and upgrades to maintain software and hardware currency. Monitor service levels and performance related to field service support with RTX and appropriate vendors. Identify issues with site inventory, work with service owners to correct them, and track cost optimization opportunities. This role requires onsite presence in Foley, AL, with 15% travel, and reports to the Sr Manager, DT Site Services.
Required Qualifications
- U.S. citizenship
- University Degree
- Advanced Degree
- 5 years prior relevant experience
- 3 years of experience managing IT projects involving the implementation of mobility solutions
- Strong technical aptitude
- Project management skills
- Communication skills
- Experience and background work with large teams to define and execute IT projects
- Ability to effectively lead efforts including the delivery of complex projects with multiple stakeholders
- Okay with 15% travel
- Working knowledge of Microsoft operating systems
- Working knowledge of Active Directory
- Working knowledge of Network Printing
- Working knowledge of End User technologies
- Working knowledge of Mobility management platforms
- Must be onsite in Foley, AL
Desired Qualifications
- 3-5+ years of managing a global End User Services environment
- Proficiency in IT areas of analytical thinking and innovation
- Leadership and collaboration skills
- Strong troubleshooting skills
- Ability to perform root cause analyses
- Able to independently influence and resolve conflicts with others
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