Digital Support Specialist (DSS)
On-siteIndianapolis, Indiana, United States
EXPIREDIndianapolis, Indiana, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Install and configure Multi-Functional Devices, printers, and local scanners to networks, customizing print drivers per customer specifications. Perform end-user and admin training on networking features while troubleshooting remotely and providing post-sales support for escalated connectivity issues. Assist in installing third-party applications, gather customer network data, and conduct device cloning for most installations. Mentor field technicians for backup capabilities and maintain corporate software utilities. Complete daily activity logs, mileage reports, and cybersecurity updates.
Required Qualifications
- High school diploma or equivalent
- General understanding of Microsoft networking technology
- Excellent organizational skills
- Experience with various business applications
- Versed in Windows OS and MAC OS with the ability to troubleshoot related issues
- Excellent presentation and communications skills
- Strong commitment to customer satisfaction
- Valid driver's license and appropriate auto insurance as dictated by state requirements
- Ability to pass drug screenings and background checks as required
- Access to reliable transportation
- Ability to lift 75 pounds
Desired Qualifications
- Associates degree
- Net+ certification or 1 � 2 years network administration experience
- Microsoft Certified Professional or Microsoft Certified Technical Specialist certification(s)
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