Digital Support Engineer
$65,998–$88,005 year
RemoteDistrict of Columbia, United States
Job Summary
Design IT and infrastructure solutions for digital services by consulting with local support teams during pre-installation to ensure seamless integration with customer environments. Configure systems for remote diagnostics and health monitoring while performing automated deployments via configuration management tools. Troubleshoot system and software problems affecting reliability and performance, providing support for installations within agreed SLAs. Collaborate with development and operations organizations to refine manuals, training materials, and customer-facing documentation. Engage directly with customers and internal teams to enable remote support capabilities and facilitate the deployment of newly introduced systems and modules.
Required Qualifications
- Bachelor or Master degree in ICT Computer Science or a technical / SW field
- Proficient in English (verbal and in writing)
- Experience in IT application management
- Experience with data storage and (remote) software installations, support and trouble shooting
- Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
- Experience with virtualization technologies like VMWare/KVM infrastructure
- Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker
- Confirmed customer facing skills and great teammate
- Strong problem-solving skills and analytical approaches
- Motivated to work in a constantly evolving and highly technical environment
- Open to travel up to 25% of time (mainly regional)
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