Digital Solutions Specialist (Benelux/Austria/Switzerland)
Remote · Rotterdam, South Holland, The Netherlands
Job Summary
Digital Solutions Integration Specialist with a focus on Benelux region. Responsible for onboarding customers, performing workflow analysis and optimization, delivering training and application support, and assisting sales/marketing with remote and onsite demos and trainings. Lead customer meetings, train the Intuitive Hub and My Intuitive+ services across multiple clinical settings, and expand digital offerings within existing customers. Build long-term relationships with surgeons, nurses, IT managers, and key opinion leaders. Conduct in-services, troubleshoot functionality, and escalate issues to digital support. Onboard, coach, and mentor new team members; participate in product launches and cross-functional projects. Proactively seek opportunities for digital solution expansions, maintain strong collaboration with internal teams (sales, clinical, digital support, marketing, field service), and travel extensively. Requires a Bachelor’s degree or equivalent, 2+ years in procedural/OR healthcare software, 2+ years in clinical project integrations, EMR/PACS knowledge, clinical training background, OR environment knowledge, and fluency in Dutch, German, and English.
Required Qualifications
- Bachelor’s degree or equivalent experience required
- 2+ years’ experience in procedural / OR healthcare software required
- 2+ years of experience with clinical project integrations
- Prior knowledge with EMR/PACS solutions is an advantage
- Background in training of clinical and OR staff required
- Knowledge of the Procedural/Operating Room environment required
- Excellent analytical and problem-solving skills required
- Expertise and experience in delivering consulting services to the value to the customer required
- Ability to deliver consistent and effective communication
- Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions
- Highly organized and able to manage time in a fast-paced environment
- Strong communication skills, both written and verbal in Dutch, German and English
- Travel >75%
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