Digital Solutions Integration Specialist
On-siteMilan, Lombardy, Italy
Job Summary
Execute customer onboarding, workflow analysis, and optimization for Intuitive Hub and MyIntuitive+ services across clinical settings. Lead customer meetings, train surgeons and staff on system operation, and support sales and marketing efforts through remote demos and onsite presentations. Build long-term relationships with key opinion leaders, surgeons, and IT managers to drive digital solution adoption and expand the user base. Test installed systems, troubleshoot functionality, and document issues for technical support resolution while providing feedback to the product development team. Manage complex, multi-departmental customer events and participate in cross-functional projects to improve internal processes.
Required Qualifications
- Bachelor's degree or equivalent experience
- Engineering, life science or medical background
- 2+ years' experience in procedural / OR healthcare software
- 2+ years of experience with clinical project integrations
- Background in training of clinical and OR staff
- Knowledge of the Procedural/Operating Room environment
- Excellent analytical and problem-solving skills
- Expertise and experience in delivering consulting services to the customer
- Ability to deliver consistent and effective communication
- Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions
- Highly organized and able to manage time in a fast-paced environment
- Strong communication skills, both written and verbal in Italian and English
- Travel >75%
Desired Qualifications
- Prior knowledge with EMR/PACS solutions
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