Digital Services Specialist
$47,507–$71,261 year
On-site · Bannockburn, Illinois, United States
Job Summary
Digital Services Specialist responsible for handling a wide range of member requests across digital and phone channels, providing advanced digital banking troubleshooting, guiding members through online account opening, and advising on products and services using the E.A.R.N. model. Duties include resolving inquiries, ensuring security measures, supporting online banking and mobile app navigation, identifying member needs, and promoting appropriate solutions while maintaining accuracy and regulatory compliance across all channels. The role emphasizes high-quality member service, one-contact resolution when possible, and collaboration with the team to enhance member relationships and overall service experience.
Required Qualifications
- Minimum one year similar or related experience
- Familiarity with omni-channel platforms
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.