Digital Services Analyst

Conduct all Digital Service Desk activities for Sydney Water, ensuring operational security, process adherence, and maintained service levels. Support the Digital culture by delivering quality customer service experiences and assisting colleagues with training and knowledge sharing to foster collaboration. Collate and deliver information to monitor Digital reports and processes while identifying risks and issues for continuous reporting to the functional lead. Implement allocated tasks to operate the Digital Service Desk efficiently, improving support processes and procedures to ensure accurate, timely delivery. Maintain strict adherence to Sydney Water IT policy, frameworks, and call response SLAs.