Digital & Process Automation Analyst
$101,100–$151,700 year
On-siteCamden, New Jersey, United States
Job Summary
Identify, analyze, and support automation opportunities across People & Culture processes by partnering with stakeholders to document requirements, map workflows, and recommend scalable improvements. Configure, test, and optimize workflow automation solutions within ServiceNow, Workday, and Microsoft 365 while managing backlogs and delivery priorities in an Agile environment. Monitor operational metrics to identify bottlenecks, troubleshoot technical challenges, and develop process documentation to ensure solutions align with enterprise governance standards. Drive adoption of digital capabilities through training and change management support to transform manual processes into efficient, employee-centered solutions.
Required Qualifications
- Bachelor's degree in Human Resources, Information Systems, Business, Technology, or related field
- 5+ years of experience supporting digital operations, process improvement, workflow automation, HR technology, or related business functions
- Experience gathering business requirements and translating needs into operational or technical solutions
- Strong analytical, organizational, and problem-solving skills
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Strong communication and collaboration skills with the ability to work across technical and non-technical teams
- Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies
- Experience with ServiceNow, Workday, Power Platform, or other workflow automation technologies
- Experience supporting or participating in Agile delivery methodologies and continuous improvement initiatives
- Proficiency with Microsoft 365 tools including Copilot, Power Apps, Power Automate, Excel, PowerPoint, Teams, and related collaboration technologies
Desired Qualifications
- Familiarity with HR service delivery, employee support operations, or enterprise workflow management
- Experience with process mapping, operational reporting, or dashboard development
- Knowledge of IT service management, HR systems, or digital employee experience platforms
- Experience supporting change management, user adoption, or training initiatives
- Foundational understanding of basic coding concepts, HTML, and/or scripting to support workflow configuration, troubleshooting, and collaboration with technical partners
- Curiosity and passion for automation, AI, and improving employee experience
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