Digital Print Service Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Lead and develop the Digital Print Service organization across North America by overseeing field service operations, technician scheduling, dispatch, and coverage. Manage service revenue, budgets, costs, and profitability while driving equipment uptime, OEE, first-time fix rate, and MTTR. Own staffing, workforce planning, and training for a geographically distributed team of supervisors, technical specialists, and technicians. Ensure successful execution of Digital Print projects from startup through ongoing lifecycle support and serve as the senior escalation point for complex customer issues. Partner across electrical, mechanical, and operations teams to continuously improve performance.
Required Qualifications
- 7+ years of management experience leading technical and/or field-based teams
- Ability to lead a geographically distributed team
- Ability to travel to customer locations as needed
Desired Qualifications
- Experience managing multiple levels of an organization
- Background in digital print, industrial printing, corrugated manufacturing, industrial equipment, or field service
- Strong customer relationship and service leadership skills
- Experience managing budgets, controlling costs, and driving business performance
- Enough electrical, mechanical, and technical knowledge to confidently lead technical teams
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