Digital Operations Director
On-siteSydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Define and embed scalable operational standards across campaign setup, quality assurance, data application, and delivery. Partner with PMX product leads, agency teams, technology partners, and clients to identify friction, improve workflows, and reduce operational risk. Strengthen brand safety, suitability, verification, supply path optimisation, and compliance practices while monitoring campaign health and performance indicators. Support the consistent adoption of Publicis data assets and Publicis ID across PMX products. Develop clear operating models, governance frameworks, and documentation that help teams confidently adopt new products and capabilities. Act as a senior escalation point for complex digital operational challenges and translate technical or operational issues into clear, actionable recommendations for both technical and non-technical audiences. Represent PMX confidently across the business and in the wider market.
Required Qualifications
- Strong knowledge of the digital advertising ecosystem, including DSPs, SSPs, ad serving, verification, data platforms, identity solutions and real-time bidding environments
- Experience in programmatic trading, digital activation, ad operations, campaign operations or a closely related discipline
- A track record of improving workflows, quality assurance processes or operational standards
- An understanding of risk, governance, brand safety and responsible data application
- The ability to analyse campaign or operational data and translate it into well-reasoned recommendations
- Strong communication and presentation skills, with the ability to make complex topics clear and practical
- Confidence working across senior, technical, commercial, agency and client stakeholders
- A collaborative, solutions-focused approach and the ability to influence without relying on formal authority
- Excellent attention to detail, sound judgement and pride in producing high-quality work
- A proactive mindset and genuine interest in tackling larger, longer-term strategic challenges
Desired Qualifications
- You will ideally bring: Strong knowledge of the digital advertising ecosystem, including DSPs, SSPs, ad serving, verification, data platforms, identity solutions and real-time bidding environments
- You will ideally bring: Experience in programmatic trading, digital activation, ad operations, campaign operations or a closely related discipline
- You will ideally bring: A track record of improving workflows, quality assurance processes or operational standards
- You will ideally bring: An understanding of risk, governance, brand safety and responsible data application
- You will ideally bring: The ability to analyse campaign or operational data and translate it into well-reasoned recommendations
- You will ideally bring: Strong communication and presentation skills, with the ability to make complex topics clear and practical
- You will ideally bring: Confidence working across senior, technical, commercial, agency and client stakeholders
- You will ideally bring: A collaborative, solutions-focused approach and the ability to influence without relying on formal authority
- You will ideally bring: Excellent attention to detail, sound judgement and pride in producing high-quality work
- You will ideally bring: A proactive mindset and genuine interest in tackling larger, longer-term strategic challenges
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