Digital Navigator (Part-Time Shungnak, AK)
On-siteShungnak, Alaska, United States
Job Summary
Initiate interactions with clients seeking assistance, discuss their home internet access needs, and assess their current digital skill level and connectivity priorities. Advise clients about free or low-cost home internet service options, assist in applying for services, and coach them to use their home internet to meet specific goals. Provide information on sources for low-cost computers and device repair, track client progress, and maintain accurate records of requests and outcomes. Contribute to marketing and outreach for the digital navigator program, including occasional presentations to potential partners and stakeholders. This part-time role averages four hours per day, Monday through Friday, based at the NANA Village Office. The position supports the grant's efforts to improve digital skills and equitable internet access for tribal members in the community.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or GED
- Six (6) months to one (1) year of customer service, administrative support, community outreach, technology support, or related experience
- Demonstrated computer proficiency, including Microsoft Office, email, internet navigation, and the ability to quickly learn new technology and software applications
- Strong communication, customer service, and organizational skills, with the ability to explain technical concepts in a clear, patient, and respectful manner
- Ability to maintain confidentiality, work independently, and accurately document client interactions
- Willingness to learn digital inclusion resources, affordable connectivity programs, and emerging technology
- A valid driver's license
- Ability to speak an Alaska Native language
- Must be proficient in reading, writing and speaking English
- Must be able to occasionally lift and/or move up to 25 lbs
Desired Qualifications
- Coursework toward or completion of a degree or certificate in Business, Information Technology, Rural Development, Communications, Education, Human Services, or a related field
- Experience assisting others with computers, smartphones, tablets, internet access, or other technology
- Experience working with Alaska Native communities or within the NANA Region
- Experience delivering presentations, training, or community outreach
- Familiarity with digital literacy, broadband access programs, or community-based services
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