Digital Navigator (Part-Time Noorvik, AK)
On-siteNoorvik, Alaska, United States
Job Summary
Initiate interactions with clients seeking assistance with home internet access, devices, or digital skills. Assess each client's current technology access, skill level, and priorities to set agreed goals for services. Advise clients on free or low-cost internet options and device resources, then coach them to use these services effectively. Track client progress, maintain accurate records, and report outcomes as required. Contribute to marketing and outreach efforts, including occasional presentations to partners and stakeholders. Provide individualized or small group assistance via in-person visits, phone, email, text, or video chat. Work part-time, averaging four hours daily from Monday through Friday at the NANA Village Office.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or GED
- Six (6) months to one (1) year of customer service, administrative support, community outreach, technology support, or related experience
- Demonstrated computer proficiency, including Microsoft Office, email, internet navigation, and the ability to quickly learn new technology and software applications
- Strong communication, customer service, and organizational skills, with the ability to explain technical concepts in a clear, patient, and respectful manner
- Ability to maintain confidentiality, work independently, and accurately document client interactions
- Willingness to learn digital inclusion resources, affordable connectivity programs, and emerging technology
- A valid driver's license
- Ability to speak an Alaska Native language
- Must be proficient in reading, writing and speaking English
- Must be able to occasionally lift and/or move up to 25 lbs
Desired Qualifications
- Coursework toward or completion of a degree or certificate in Business, Information Technology, Rural Development, Communications, Education, Human Services, or a related field
- Experience assisting others with computers, smartphones, tablets, internet access, or other technology
- Experience working with Alaska Native communities or within the NANA Region
- Experience delivering presentations, training, or community outreach
- Familiarity with digital literacy, broadband access programs, or community-based services
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