Digital Navigator (Part-Time Deering, AK)
On-siteDeering, Alaska, United States
Job Summary
Initiate interactions with clients to assess their home internet access, technology experiences, and digital skill levels. Advise clients on free or low-cost internet and device options, assist with applications, and coach them on using services to meet their goals. Track client progress and maintain accurate records of requests and outcomes. Contribute to program marketing and deliver occasional presentations to partners and stakeholders. This part-time role averages four hours daily, Monday through Friday, at the NANA Village Office. Candidates must have strong communication skills, computer proficiency, and cultural competence within the NANA Region.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or GED
- Six (6) months to one (1) year of customer service, administrative support, community outreach, technology support, or related experience
- Demonstrated computer proficiency, including Microsoft Office, email, internet navigation, and the ability to quickly learn new technology and software applications
- Strong communication, customer service, and organizational skills, with the ability to explain technical concepts in a clear, patient, and respectful manner
- Ability to maintain confidentiality, work independently, and accurately document client interactions
- Willingness to learn digital inclusion resources, affordable connectivity programs, and emerging technology
- A valid driver's license
- Ability to speak an Alaska Native language
- Must be proficient in reading, writing and speaking English
- Must be able to occasionally lift and/or move up to 25 lbs
Desired Qualifications
- Coursework toward or completion of a degree or certificate in Business, Information Technology, Rural Development, Communications, Education, Human Services, or a related field
- Experience assisting others with computers, smartphones, tablets, internet access, or other technology
- Experience working with Alaska Native communities or within the NANA Region
- Experience delivering presentations, training, or community outreach
- Familiarity with digital literacy, broadband access programs, or community-based services
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