Digital Navigator (Part-Time Buckalnd, AK)
On-siteBuckland, Alaska, United States
Job Summary
Assess clients' access to technology, current digital skill level, and connectivity needs to set agreed goals for digital navigator services. Advise clients about free or low-cost home internet options and support their efforts to apply for services and acquire affordable devices. Coach clients to use home internet services to meet priorities, providing in-person, phone, or online assistance while tracking progress and maintaining accurate records. Contribute to marketing and outreach for the program and deliver occasional presentations to partners and stakeholders. This part-time role averages four hours daily, Monday through Friday, based at the NANA Village Office.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or GED
- Six (6) months to one (1) year of customer service, administrative support, community outreach, technology support, or related experience
- Demonstrated computer proficiency, including Microsoft Office, email, internet navigation, and the ability to quickly learn new technology and software applications
- Strong communication, customer service, and organizational skills, with the ability to explain technical concepts in a clear, patient, and respectful manner
- Ability to maintain confidentiality, work independently, and accurately document client interactions
- Willingness to learn digital inclusion resources, affordable connectivity programs, and emerging technology
- A valid driver's license
- Ability to speak an Alaska Native language
- Must be proficient in reading, writing and speaking English
- Must be able to occasionally lift and/or move up to 25 lbs
- Must be available for indoor work in an environmentally controlled office setting
Desired Qualifications
- Coursework toward or completion of a degree or certificate in Business, Information Technology, Rural Development, Communications, Education, Human Services, or a related field
- Experience assisting others with computers, smartphones, tablets, internet access, or other technology
- Experience working with Alaska Native communities or within the NANA Region
- Experience delivering presentations, training, or community outreach
- Familiarity with digital literacy, broadband access programs, or community-based services
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