Digital Mission Lead
HybridMelbourne, Victoria, Australia or Brisbane, Queensland, Australia
Job Summary
Identify, prioritize, and deliver strategic digital initiatives that improve customer experiences, optimize business performance, and support Vocus' growth ambitions within a matrix delivery model. Lead a cross-functional mission team comprising digital, technology, product, and business stakeholders to define vision, sequence backlogs, and influence investment decisions across governance forums. Manage budgets, resources, and risks for concurrent projects while ensuring commercial decision-making and benefit realization. Act as the voice of the customer and business to balance experience outcomes with commercial priorities, overseeing change management, adoption, and operational readiness. Coach direct reports and matrix members to foster a high-performing culture focused on collaboration, innovation, and continuous improvement.
Required Qualifications
- 8+ years' experience in digital delivery, digital transformation, product leadership, customer experience or mission-based execution/delivery roles
- Demonstrated success leading large-scale, cross-functional digital initiatives
- Strong experience influencing executive stakeholders and navigating complex organisational environments
- Proven capability managing significant budgets, investment decisions and benefit realisation programs
- Deep understanding of digital customer experiences, digital platforms and workflow optimisation
- Strong commercial acumen with the ability to balance customer outcomes, business priorities and strategic objectives
- Experience working within Agile delivery environments and leading multidisciplinary teams
- Excellent communication, stakeholder management and leadership skills
Desired Qualifications
- Relevant qualifications in Agile, Product Management, Project Management or Change Management
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