Digital Media Senior Associate - Customer Support (Projects) - Policy
On-site · Manila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull TimeSenior LevelNot SpecifiedLarge
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Large
Job Summary
Provide external client/advertiser-facing support for Google Ads and Google Analytics, troubleshooting campaign performance-related issues and offering consults to internal teams and external clients. Communicate clearly and professionally, escalate issues as needed, maintain strong performance metrics (quality, productivity, first contact resolution, attendance), manage time effectively, and identify data-driven improvements to optimize advertising products.
Required Qualifications
- Excellent written and verbal communication skills
- 2 to 4 years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products
- 1-2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc)
- Analytical mindset with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
- Highly responsible and productive under time pressure and able to prioritize high volumes of work
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.