Digital Marketing Account Manager
RemoteUnited States
Job Summary
Act as the primary point of contact for a diverse portfolio of clients, managing relationships from initial onboarding through ongoing optimization. Lead regular cadence calls, status updates, and reporting sessions to keep stakeholders informed, while partnering with internal specialists to guide strategy and ensure all work aligns with client KPIs. Monitor performance data to surface actionable insights, educate clients on digital marketing fundamentals, and maintain high standards of client satisfaction by targeting a minimum retention rate of 95% and NPS scores of 8+. Ensure project deadlines are met through exceptional organization and cross-departmental collaboration. This role is fully remote with a flexible work environment, offering long-term career growth in account management and hands-on experience managing high-impact multi-channel marketing campaigns.
Required Qualifications
- 2+ years of experience in account management, client success, or customer-facing roles
- 1+ year of experience working specifically within a digital marketing agency
- Strong working knowledge of SEO and Paid Media (PPC) fundamentals
- Proficiency in Google Analytics (GA4), Google Ads reporting, and Meta Business Manager reporting
- Proven ability to pull, analyze, and interpret performance reports and KPIs independently
- Experience navigating CMS platforms such as Webflow, WordPress, and/or Shopify
- Excellent communication skills with the ability to speak and write with clarity and confidence
- A dedicated remote workspace with reliable internet and the self-discipline to manage time effectively
- Legal eligibility to work in the U.S.
Desired Qualifications
- Experience working with clients in the Home Services industry (HVAC, plumbing, remodeling, etc.)
- A creative flair for process documentation and storytelling
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