Digital - ICT Service Desk Analyst
$18,549–$18,549 year
On-siteAdelaide, South Australia, Australia or Parkside, South Australia, Australia
Job Summary
Provide first and second-level ICT support and resolve incidents through the service desk, troubleshooting hardware, software, connectivity, and Microsoft 365 issues. Support user onboarding, account provisioning, and device setup while maintaining ICT assets, documentation, and knowledge base resources. Drive service improvements and support the ICT hardware lifecycle as the primary point of contact for technology support across ECH. This role sits within the Digital Workplace Services team at a leading South Australian not-for-profit organisation dedicated to helping people age productively.
Required Qualifications
- Certificate IV in Information Technology
- relevant industry certifications
- equivalent experience
- ITIL V4 Foundation Certification
- Experience supporting Microsoft 365 environments
- Understanding of cyber security principles, risks and controls
- Current Australian Driver's Licence
- National Police Check
Desired Qualifications
- A genuine passion for delivering outstanding customer service
- Strong troubleshooting and problem-solving skills
- Excellent communication skills
- ability to explain technical concepts clearly
- A proactive and organised approach to managing multiple priorities
- A collaborative mindset
- willingness to support colleagues across the organisation
- Previous experience within aged care, healthcare or a similar service environment
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