Digital Growth & Conversational Design Consultant
Remote · Australia
AustraliaRemoteContractMid LevelNot SpecifiedUnknown
Type
Contract
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Contract role to own NRMA Insurance chatbot experience across multiple locations in Australia, reviewing conversations and shaping conversational design to enhance customer interactions, governance of content across teams, and driving AI/digital-channel improvements within a 12-month max-term contract; includes collaboration across stakeholders, quality assurance, and leveraging tools like Jira and Confluence, with flexible work-from-home options.
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