Digital Fulfillment Specialist
$37,128–$38,730 year
On-siteGuilford, Connecticut, United States
Job Summary
Lead daily execution of all digital fulfillment orders across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater, ensuring speed, accuracy, and brand standards. Maintain operational consistency by coordinating with internal teams and third-party partners while tracking metrics to drive continuous improvement. Stage, package, and verify orders for quality before guest pick-up or delivery hand-off, partnering with department teams to ensure in-stock positions and proper merchandising. Manage frontend guest flow by directing cashiers to minimize backups and deliver frictionless checkout experiences. Engage guests with a friendly approach throughout the store. Requires flexible schedule including weekends, days, evenings, and holidays.
Required Qualifications
- 2+ years of experience in retail, eCommerce, fulfillment, or guest service
- Strong attention to detail with the ability to manage multiple orders in a fast-paced environment
- Excellent communication skills for guest and team interactions
- Ability to prioritize workload while meeting tight deadlines
- Basic technology proficiency, including mobile devices, handheld scanners, and order management systems
- Must be 18 years of age or older
- Willingness to work a flexible schedule, including weekends, days, evenings, and holidays
- Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures
- Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment
- Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law)
- Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment
Desired Qualifications
- High school diploma or equivalent
- Knowledge of grocery products, merchandising standards, and guest service best practices
- Familiarity with third-party delivery platforms and processes
- Proven track record of meeting key performance metrics such as order accuracy and speed to pick
- Experience coordinating across multiple departments to achieve operational goals
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.