Digital Experience Systems Analyst HYBRID - Cedar Park, TX (Austin area)
Hybrid · Cedar Park, Texas, United States
Job Summary
Digital Experience Systems Analyst responsible for the technical and functional solution design, implementation and ongoing support of cloud-based application platforms used to manage data, content and communications. Partners with business users and collaborates with cross-functional teams to develop effective solutions, coordinate projects and ensure successful delivery. Supports digital experiences for customers and Associates through effective platform management and team collaboration. Provides SME leadership, config and upgrades of key enterprise applications, drives automation through ready-to-deploy workflows, and leads training efforts while coordinating vendor support and maintaining design standards for applications.
Required Qualifications
- Bachelor’s Degree or equivalent combination of education and/or experience
- Experience in cloud-based system administration or similar work
- Knowledge of web technologies (HTML, CSS, JavaScript) and web services (SOAP, REST)
- Knowledge of UI and UX design methodologies, wireframes and prototypes
- Wide range of technical skills across multiple disciplines including application and systems analysis
- Creating and presenting technical presentations and documents
- Advanced knowledge of Excel, Word, PowerPoint
- Salesforce Admin, Advanced Admin, Service Cloud certified (Preferred)
- Experience in cloud-based products and system administration for Salesforce Service Cloud, MS SharePoint Online or other content management systems (Preferred)
- SharePoint Designer, InfoPath, Master Pages and Page Layouts experience (Preferred)
- Knowledge of Lucidchart (Preferred)
- Contact Center experience (Preferred)
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