Digital Experience Product Manager
On-siteMalvern, Pennsylvania, United States
Malvern, Pennsylvania, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Lead digital journey strategy and delivery aligned to client needs and organizational goals. Drive UX-aligned continuous improvement, including support for testing, quality control, and monitoring to ensure a stable experience. Own and prioritize the journey backlog, leading refinement and grooming sessions. Translate vision into plans and deliverables with the Product Manager and stakeholders while coordinating with CX, technology, design, and operations to deliver a consistent omnichannel experience. Advocate for clients using feedback, data, and journey analytics to measure outcomes and improve the user experience.
Required Qualifications
- Bachelor's degree in Business, Technology, Design, or related field
- 7+ years in digital product ownership/journey management (or similar)
- Cross-functional delivery experience
- strong stakeholder communication and prioritization
Desired Qualifications
- advanced degree
- Agile and human-centered design training
- Financial services/technology or other client-focused experience
- Certifications (e.g., CSPO)
- Jira/Trello
- Data-driven problem solving
- measure outcomes and iterate improvements
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