Digital Experience Manager
$95,000–$125,000 year
On-siteAustin, Texas, United States or Somerset, New Jersey, United States
Job Summary
Define and refine the SHI One value proposition for prospects and existing customers, prioritizing high-impact use cases like insights and lifecycle visibility. Develop and pilot strategies to drive platform adoption, establishing entry experiences and baseline metrics to measure usage and engagement. Collaborate with Product, Digital, and Marketing teams to translate capabilities into actionable feedback, ensuring alignment across the customer journey. Lead test-and-learn programs to validate value propositions, analyze user behavior data, and identify gaps in experience delivery. Execute initiatives from concept through optimization, adapting to evolving product capabilities and business strategies.
Required Qualifications
- Completed Bachelor's degree in Marketing, Business, Communications, Product Management, Digital Experience, or a related field, or equivalent professional experience
- 5-10 years of experience in digital experience, product marketing, customer experience, or related fields
- Experience working within a matrixed organization and collaborating with cross-functional stakeholders
- Ability to operate as an individual contributor while influencing and driving cross-team outcomes
- Position may require up to 25% travel
Desired Qualifications
- Ability to develop and articulate compelling value propositions and customer-facing experiences
- Strong understanding of digital experience management, product marketing, customer journey design, and customer engagement strategies
- Ability to drive adoption and engagement for digital platforms, SaaS solutions, or technology-enabled customer experiences
- Strong knowledge of B2B marketing, demand generation, and customer lifecycle management
- Ability to collaborate effectively across marketing, product, digital, and sales teams
- Strong project management, stakeholder management, and cross-functional alignment skills
- Analytical skills with the ability to interpret user engagement data and translate findings into recommendations and enhancements
- Ability to identify, prioritize, and execute customer-focused use cases and experience improvements
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