Digital & Ecommerce Manager - Sofitel Cairo Downtown Nile
On-siteCairo, Cairo, Egypt
Job Summary
Lead strategic planning and digital yearly planning to optimize revenue across Rooms, F&B, and MICE channels. Oversee website design, functionality, and SEO while managing relationships with Online Travel Agencies to activate paid media campaigns and optimize listings. Develop comprehensive digital marketing strategies including SEO, content, and email marketing, ensuring brand consistency across all platforms. Monitor social media performance, analyze data from various digital sources, and prepare regular reports on key metrics such as traffic, conversion rates, and revenue. Manage online reputation by addressing guest complaints and identifying areas for improvement.
Required Qualifications
- Bachelor's degree in Marketing, Business, Hospitality Management, or a related field
- 3-5 years' proven experience in e-commerce, digital marketing, or a similar role within the hospitality or other industries
- Strong communication skills both verbally and in writing
- Composed and confident in dealing with luxury clientele
- Strong understanding of current digital marketing concepts
- Strong understanding of SEO, SEM, and online marketing strategies
- Ability to work in a fast-paced environment and manage multiple projects simultaneously
- Be a fluent English speaker and eligible to work in the hotel location
- Strategic thinker with a proactive approach
- Detail-oriented and highly organized
- Creative and innovative mindset
- Ability to work independently and as part of a team
Desired Qualifications
- Knowledge of hotel management software and OTA platforms is a plus
- Prior experience working with Opera or a related system
- additional languages are a plus
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