Digital Customer Success Manager
$660,000–$660,000 year
HybridManila, Metro Manila, Philippines
Job Summary
Support PayScale's largest SMB and Mid-Market customer base by driving product adoption and value realization from post-sale through renewal. Partner with onboarding, support, and renewal teams to ensure customers achieve ROI, while acting as a product and compensation expert to provide best practices and foster loyalty. Respond to high-volume inbound requests via email and Zoom calls to help clients utilize their accounts and subscriptions effectively. Leverage Gainsight technology to set follow-up tasks and manage next steps, while serving as the internal voice of the customer to Product, Support, and other cross-functional teams. This role does not manage a dedicated book of business but operates within a team serving digital customers.
Required Qualifications
- Experience in Customer Success, Account Management, or Customer Support
- Strong communication, negotiation, and de-escalation skills
- Familiarity with CRM and Customer Success systems like Salesforce and Gainsight
Desired Qualifications
- Those who are most successful in this role have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable
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