Digital Customer Success Manager, Grammarly for Education
$153,000–$210,000 year
RemotePoland
PolandRemoteFull Time$153,000–$210,000 yearLarge
Full TimeLarge
Job Summary
Own the post-sales customer lifecycle for 400+ Education customers, managing renewals and pricing negotiations while driving expansion through cross-selling partnerships with Sales. Support clients by training them on tools, defining usage plans, and conducting scale account reviews to educate on best practices and feature adoption. Contribute to content and process improvements across the customer lifecycle to continuously enhance the experience. This role is pivotal in accelerating adoption and realizing value for Grammarly for Education customers within the new FY26 segment.
Required Qualifications
- 2+ years of experience in Customer Success, Sales, Support, or Account Management roles
- Fluent proficiency in English, both in writing and speaking
- Experience working with a large volume of customers, delivering results at scale
- Proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction
- Ability to build strong relationships with people to understand their needs and goals and identify creative solutions
- Ability to synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities
- Ability to set aggressive short and long-term goals and possess a strong internal drive to achieve them
- Ability to actively contribute to voice-of-the-customer initiatives by providing customer feedback to other teams
- Ability to use systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue
- Understanding of subscription business models, including Freemium, free trials, account expansions, and upsells
- Demonstrated ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, analyze and execute work efficiently, collaborate effectively with cross-functional teams, and thrive in fast-paced, results-driven environments
Desired Qualifications
- Experience with tools like Outreach and Salesforce
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