Digital Customer Success Manager (Benelux)
$50,000–$65,000 year
HybridAmsterdam, North Holland, The Netherlands
Job Summary
Proactively guide and safeguard a segment of roughly 1,300 small-to-mid market customers in the Benelux region using scalable, one-to-many communication instead of traditional 1:1 management. Develop, roll out, and iterate on digital programs utilizing email, in-app banners, chats, videos, and webinars to drive product adoption and Gross Revenue Retention. Regularly monitor regional retention, adoption, and engagement metrics to identify patterns, target low-engagement accounts, and qualify upsell or cross-sell opportunities for the local Account Management team. Collaborate cross-functionally with peers, Account Management, Support, and Product to launch seamless digital workflows. Requires Dutch (C1) and English (B2) fluency, experience with Planhat, HubSpot, and Intercom, and a self-starter mindset. Hybrid work from Amsterdam with a €1,500 annual learning budget.
Required Qualifications
- Strong written and verbal communication skills in Dutch (minimum C1 level or higher)
- Strong written and verbal communication skills in English (minimum B2 level or higher)
- Experience in customer-facing roles
- Proven ability to drive outcomes through interactions
- Natural process-oriented thinking
- Entrepreneurial mindset
- Natural drive to innovate
- Ability to seek out answers independently
- Ability to experiment with solutions
- Ability to work without waiting for a manual to make processes run better
- Ability to thrive in an environment that is not heavily predefined
- Excitement to help design and build new processes from scratch
Desired Qualifications
- Experience organizing chaotic workflows
- Ability to look for ways to scale work
- Comfort working with data and dashboards
- Experience with Metabase
- Experience with Planhat
- Experience with HubSpot
- Experience with Intercom
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