Digital Customer Success Coordinator

Manage customer engagement and utilization on OUP digital platforms including Oxford Reading Buddy and Eduzone while ensuring satisfaction with all logged queries. Build trusted advisory relationships with key stakeholders to understand business strategies and advocate for maximum product value. Plan, manage, and track the onboarding, adoption, support, and retention processes for multiple digital products, monitoring the customer journey through trials to suggest continuous improvements. Communicate with internal stakeholders across Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages. Collaborate with Sales and Marketing teams to convert leads and cross-sell digital products, while driving continuous use of Salesforce and other sales technology. Provide in-person, face-to-face, and virtual training on sales tech tools and digital platforms to broader teams.