Digital Customer Success Associate
HybridManila, Metro Manila, Philippines
Job Summary
Manage communication with customers and support them in achieving success with Infobip's digital products and services. Respond to customer inquiries and resolve tickets in a timely and professional manner, while identifying upsell and cross-sell opportunities within specific customer segments. Analyze customer interactions and usage data to identify potential leads, then collaborate with Sales, Marketing, and Customer Success teams to improve lead quality and conversion rates. Contribute to improving processes and customer experience initiatives together with cross-functional teams, supporting customers with technical-related topics and guiding them through product-related challenges.
Required Qualifications
- At least 2 years of professional experience in customer-facing roles such as customer service, customer success, technical support, or sales
- Comfortable communicating directly with customers in a professional business-to-business (B2B) environment
- Fluent in English, both spoken and written
- Understanding of upselling and cross-selling concepts in customer interactions
- Able to work independently and manage multiple customer interactions simultaneously
- Comfortable handling technical topics or supporting customers with technical-related questions
- Strong communication and collaboration skills with a proactive and analytical approach to problem-solving
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