Digital Customer Success Associate-1
HybridMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoHybridFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Manage self-service customers via email, tickets, and meetings to ensure product adoption and drive upsells. Monitor interactions to identify risks and growth opportunities, then analyze data to extract insights for lead handoffs to sales. Collaborate with marketing and sales teams to enhance lead quality and conversion rates while contributing to process improvements. Requires strong English communication skills, an analytical mindset, and 1-3 years in customer-facing roles.
Required Qualifications
- Strong communication skills (English required)
- Analytical and proactive mindset
- 1-3 years in Customer-facing sales/support roles
- Interest in growing into direct customer-facing commercial roles
- Willing to learn SaaS solutions / Digital products
- Collaborative profile
- Data analysis skills to monitor customer interactions and identify opportunities
Desired Qualifications
- Knowledge of upselling and cross-selling strategies
- Familiarity with SaaS or digital product environments
- Technical support, IT services, telecom, or contact center experience
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