Digital Customer Success Associate-1
HybridCuritiba, Paraná, Brazil
Curitiba, Paraná, BrazilHybridFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Manage self-service customers via email, tickets, and meetings to ensure effective product usage while addressing inquiries and resolving issues. Monitor interactions to identify risks and growth opportunities, proactively enhancing satisfaction and retention. Collaborate with marketing and sales teams to improve lead quality, optimize conversion rates, and drive upsells or cross-sells. Analyze customer data to extract insights and identify leads for handoff to the sales team. This role supports Infobip's global cloud communication platform, leveraging an AI-first mindset to work smarter across 75+ offices.
Required Qualifications
- Strong communication skills (English required)
- Analytical and proactive mindset
- 1-3 years in Customer-facing sales/support roles
- Interest in growing into direct customer-facing commercial roles
- Willing to learn SaaS solutions / Digital products
- Collaborative profile
- Data analysis skills to monitor customer interactions and identify opportunities
Desired Qualifications
- Knowledge of upselling and cross-selling strategies
- Familiarity with SaaS or digital product environments
- Technical support, IT services, telecom, or contact center experience
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