Digital Customer Service Center Specialist in Supply Chain and Logistics Interface - Asst. Manager / Dy Manager
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeMasters DegreeSmall
Full TimeMasters DegreeSmall
Job Summary
Manage customer requests professionally and accurately while executing end-to-end supply chain operations, including order management, demand planning, and warehouse transportation. Optimize service processes using digital tools, analytics, and structured workflows to improve response quality and efficiency within an AI-driven environment. Collaborate with cross-functional partners to support automation initiatives and drive continuous improvement in digital customer support operations.
Required Qualifications
- Bachelor's degree in Business Administration /Mechanical Engineering / MBA in Supply Chain Management or Customer Service Management or Operations or Information Systems, or Computer Science, or a related field
- 5 to 9 Years
- Professional experience in customer service, customer operations, digital support, process support, automation support, or a comparable environment
- Strong communication and collaboration skills with the ability to work effectively in cross-functional teams
- Reliable, structured, and service-oriented working style with strong attention to detail
- Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment
- Strong problem-solving and analytical skills with the ability to identify patterns, issues, and improvement opportunities
- Data-aware mindset and confidence working with service KPIs, reports, dashboards, and structured operational data
- Continuous improvement mindset with a focus on quality, efficiency, standardization, and support for digital optimization initiatives
- Strong customer-centric mindset and commitment to delivering a high-quality service experience
- Ability to manage customer requests professionally, accurately, and with empathy
- Excellent written and verbal communication skills in English
- Advanced knowledge of End to End Supply Chain Operations (Order Management, Demand Planning and Warehouse and Transportation management)
- Advanced Project Management and analytical skills for decision making and risk management
- Competent in communication skills for effective presentation internally and externally and stake holder management
- Expertise in navigation of ERP systems (Preferably SAP) and usage of MS Office tools
Desired Qualifications
- Experience working with digital tools, case handling, service processes, structured operational workflows, or basic system-supported process execution
- Experience in international or regional customer support environments
- Basic understanding of automation workflows and digital process support solutions, including exposure to tools such as Automation Anywhere A360, UiPath, N8N, or similar platforms
- Exposure to dashboards, reporting tools, API-based integrations, low-code/no-code platforms such as Out Systems, and structured workflow tools
- Basic awareness of Python-based automation, chatbot or Copilot-supported service tools, and AI/LLM-enabled solutions to support continuous digital improvement initiatives
- SAP SD knowledge and familiarity with collaboration and version-control environments such as Git/GitHub
- Advanced knowledge of digital tool sets (E.g. Power BI, RPA, Tableau etc.)
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