Digital Content Management Analyst
On-siteMumbai, Maharashtra, India
Job Summary
Administer and coordinate learning schedules across internal and external training programs, managing LMS platforms including SuccessFactors and ClearXP for course setup, enrollment, and completion tracking. Coordinate with instructors, vendors, and stakeholders to confirm logistics, resolve scheduling conflicts, and maintain accurate records for audits and compliance reviews. Respond to administration queries within defined service timelines while identifying process improvement opportunities within learning workflows. Ensure adherence to learning policies and documentation standards while supporting continuous improvement initiatives and new team onboarding.
Required Qualifications
- 3 to 5 years of experience in Learning Administration, Scheduling, or Learning Operations
- Exposure to LMS platforms SuccessFactors & ClearXP
- Exposure of working with Australian client in airline sector
- Must be open to Australian shift timings: (9 am to 5 pm) Australian time
- Bachelor's degree (B.A / B.Com / B.Sc / B.Tech or equivalent)
- Strong understanding of Learning Administration and Scheduling processes
- Hands-on experience with Learning Management Systems - (SuccessFactors & ClearXP)
- Advanced MS Excel and MS Office skills for data analysis and reporting
- Strong analytical and problem-solving capabilities
- Excellent written and verbal communication skills
- High attention to detail and data accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Customer service mindset with stakeholder management skills
- Multi-cultural awareness and ability to work with global teams
- Knowledge of Australian public holidays and regional scheduling considerations
Desired Qualifications
- Prior experience in a shared services, L&D, HR operations, or service delivery environment
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