Digital Content & Customer Engagement Manager
$78,900–$78,900 year
HybridPittsburgh, Pennsylvania, United States
Job Summary
Develop and execute customer-focused communications and digital content supporting the customer journey across the Americas by partnering with business units to identify stories, product successes, and trade show opportunities. Manage editorial planning, regional social media activation, and digital content coordination while aligning execution with LANXESS brand standards. Contribute to internal communications activities that translate business priorities and organizational updates into engaging employee content. Evaluate performance using content and customer journey analytics to recommend improvements, escalating sensitive or media-related topics to the Strategic Communications Manager. This hybrid role requires a minimum of 3-4 days per week on-site in the Pittsburgh, Pennsylvania office.
Required Qualifications
- Bachelor's Degree in Communications, Marketing, Journalism, Business Administration or a closely related field
- 3-5 years of relevant experience
- Ability to develop clear, on-brand written, visual, and multimedia content for digital, social, and owned channels
- Ability to use content, social media, and customer journey analytics to evaluate performance and recommend improvements
- This is a HYBRID role with an on-site presence required in the Pittsburgh, Pennsylvania office at a minimum of 3-4 days per week every week
- Location: Pittsburgh
- Employee Type: Regular
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