Digital Consultant
On-siteBirmingham, Michigan, United States
Job Summary
Build and maintain relationships with a dedicated group of 40-45 dealers while creating creative assets in Photoshop and optimizing automotive websites. Draw key insights from analytics to communicate to clients and manage a multitude of tasks in a timely fashion. Provide consultative digital strategy advice and collaborate with field teams to ensure program success. Access dealer back-end tools to implement requests and consult on the Dealer Digital Program regarding certified providers. Phone and email dealer support communication to deliver program updates. This full-time role at Shift Digital requires 1-3 years of relevant experience and a Bachelor's degree.
Required Qualifications
- excellent communication skills
- customer and client service skills
- excel in a fast paced environment
- organizational skills
- attention to detail
- interest in design
- Builds and maintains relationships with a dedicated group of 40-45 dealers
- Build creative assets in Photoshop
- Optimize automotive websites
- Draw key insights from analytics and communicate to client
- Manage a multitude of tasks in a timely fashion
- Phone and email dealer support communication
- Communicate program updates
- Provides consultative digital strategy advice
- Collaborate with field team to ensure program success
- Access dealer back end tool to implement requests and collaborate with provider support teams for advanced requests
- Consult with dealers on the Dealer Digital Program and provide insight on all certified providers
- 1-3 years of relevant industry experience
- Bachelor's degree required
- Previous phone or customer service experience
- Tech and media savvy
Desired Qualifications
- The ability to work independently but also as a team player
- Time management and superior organizational skills
- Strong communication skills, proper phone and email etiquette
- Adobe Photoshop experience preferred
- Understanding of the digital marketing field
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