Digital Community Manager
On-site · Austin, Texas, United States
Job Summary
Digital Community Manager to revitalize and scale Emerson's customer community across owned and external platforms (Reddit and industry forums). Own engagement, content, and community experience for engineers and technical users; drive engagement, improve support outcomes, and optimize content for human users and AI-driven discovery. Responsibilities include defining strategy, growing programs, moderating discussions, developing external community presence, creating high-quality technical content, building scalable content loops, tracking and reporting KPIs, and collaborating cross-functionally with Product, Support, Marketing, and Social Media teams.
Required Qualifications
- 4–8+ years in community management, social media, or digital engagement roles (preferably in B2B or technical industries)
- Proven experience growing and/or revitalizing an online community
- Experience engaging in third-party platforms like Reddit, LinkedIn, or engineering forums
- Hands-on experience with NI products or the Test & Measurement Industry
- Familiarity with test & measurement workflows, automation systems, or engineering use cases
- Strong writing and communication skills (clear, helpful, and structured responses)
- Ability to simplify complex technical topics without losing accuracy
- Data-driven mindset with experience tracking and optimizing community metrics
- Familiarity with community platforms (e.g., Discourse, Khoros, Gainsight, Slack)
- Understanding of SEO and/or how content surfaces in AI/LLM tools
Additional Requirements
- Must be legally authorized to work in the United States; employer will not sponsor work visas
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.