Digital Community Liaison Officer (Signpost)
On-siteAbyan, Fars Province, Islamic Republic of Iran
Job Summary
Engage with crisis-affected communities through the Signpost digital platform to facilitate two-way communication, respond to inquiries, and provide verified information on services and rights. Monitor and moderate digital channels while ensuring safe referrals to relevant health, nutrition, WASH, and protection services. Collect, document, and analyze community feedback to identify emerging trends, misinformation, and protection risks, producing regular reports to inform program adaptation. Collaborate with sector focal points, local partners, and cluster platforms to maintain accurate service mapping and uphold safeguarding, confidentiality, and data protection standards.
Required Qualifications
- Bachelor's degree in Social Sciences, Communications, Journalism, Information Management, International Development, Protection, or a related field
- Minimum 2 years of experience in humanitarian programming, community engagement, accountability, communications, protection, or related fields
- Strong written and verbal communication skills in Arabic
- Good English language skills
- Strong interpersonal and community engagement skills
- Ability to analyze community feedback and identify trends
- Knowledge of protection principles, safeguarding, and confidentiality
- Strong organizational and reporting skills
- Proficiency in Microsoft Office applications and digital communication platforms
- Languages Arabic: Fluent
- English: Working proficiency
- Ability to understand and apply fundamental protection principles (e.g., Do No Harm, confidentiality, inclusivity) in daily activities, especially when identifying and referring vulnerable cases
- Competence in applying basic data collection methods and tools, and optimally contributing to reporting based on captured information
- Foundational understanding of the local context, including common protection risks and vulnerabilities, as well as the ability to identify and flag emerging issues
- Shown ability to establish trust and build relationships with community members and other collaborators in a respectful and culturally sensitive manner
- Adherence to ethical guidelines and human rights principles, including gender equality, in all interactions and tasks
- Adherence to the values and principles outlined in IRC Way - Standards for Professional Conduct (Integrity, Service, and Accountability)
- Adherence to policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation
Desired Qualifications
- Experience working with digital engagement platforms, social media moderation, community feedback mechanisms, or accountability to affected populations (AAP) initiatives is highly desirable
- Experience working with crisis-affected populations preferred
- Experience in information provision, referrals, or feedback mechanisms is desirable
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