Digital Commerce Resolution Specialist (Afternoon hours)
RemotePoland
Job Summary
Oversee electronic transactions between Revvity and B2B clients to ensure shipments meet promise dates by following SOPs for same-day order processing. Run dynamic reports to identify and resolve failed EDI/cXML orders, log root causes, and confirm order clearance. Act as the customer-facing case owner for incoming contacts via calls, email, and third-party platforms, addressing complaints, issues, and requests while keeping clients informed. Document all failures in tracking systems and solve immediate needs for tasks, updates, or problems. Manage cases in Salesforce and leverage SAP for order entry and customer master data to address IDOC and invoice failures.
Required Qualifications
- SAP (Order Entry, Customer Master, Deals, invoice output settings)
- Troubleshooting cXML or EDI orders
- Addressing IDOC failures
- Troubleshooting electronic invoices
- Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
- SFDC case management
- Meticulous attention to detail
- Excellent time management
- Relentless commitment to deadlines
- Excellent written and verbal communication skills
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