Digital Booking Coordinator
On-siteFort Wayne, Indiana, United States
Job Summary
Monitor and manage shipments booked through automated systems and AI workflows, verifying carrier information and tracking activity to ensure timely pickup and delivery. Resolve transportation and operational issues with urgency while communicating updates to carriers, customers, account managers, and internal departments. Audit current AI workflows to identify gaps and assist in developing new use cases based on day-to-day operational experience. Maintain accurate documentation and escalate service failures in accordance with company policy. Manage workload efficiently by handling up to two dozen active shipments simultaneously while adapting to new technology and evolving processes.
Required Qualifications
- High School diploma, GED or equivalent experience
- Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses
- Significant walking or other means of mobility
- Ability to work in a seated position for long periods of time (up to 8 hours)
- Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds
- Varying schedule to include evenings, holidays, weekends and extended hours as business dictates
Desired Qualifications
- Previous logistics, transportation, customer service, or operations experience
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