Digital Banking Systems Analyst
$72,000–$85,000 year
On-siteBrockton, Massachusetts, United States
Job Summary
Administer SCU Credit Union's digital banking ecosystem by configuring systems, deploying updates, and managing vendor relationships for third-party platforms. Lead cross-departmental projects from requirements gathering to deployment, executing test plans and validating integrations between core processing, payment, and CRM systems. Troubleshoot complex issues, conduct disaster recovery testing, and analyze data to recommend process improvements and automation initiatives. Serve as primary contact for vendors, manage support cases, and ensure compliance with regulatory audits while supporting the organization's digital transformation strategy.
Required Qualifications
- Minimum of seven years operations banking experience
- Bachelor's or associate degree or related experience
- Experience with banking systems, Jack Henry preferred, digital banking, and financial services technology platforms
- Strong understanding of information security, privacy, risk management, and regulatory considerations within financial services
- Strong understanding of digital banking technologies, financial services operations, and payments systems
- Strong analytical and problem-solving skills with the ability to investigate complex issues and identify root causes
- Experience or exposure to system support, application testing, issue tracking, or vendor coordination
- Basic understanding of how systems integrate or exchange data (e.g., workflows, file transfers, or APIs)
- Experience creating or maintaining process documentation, workflows, or training materials
- Interest in continuing career growth in digital banking, systems analysis, or financial technology
- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment
- Strong project coordination and organizational skills
- Ability to understand technical concepts and communicate them effectively to both technical and non-technical audiences
- Strong written and verbal communication skills
- Strong attention to detail and commitment to accuracy
- Ability to work independently while effectively collaborating with cross-functional teams
- Ability to analyze data and translate findings into actionable recommendations
- Strong customer and member service orientation
- Ability to adapt to changing technologies, processes, and organizational priorities
- Proven experience working with Excel and developing and maintaining various analyses and reporting tools
- Proficiency with Microsoft Office and related business productivity tools
- Excellent interpersonal, internal customer service skills
- Professional oral and written communication skills
- Excellent with organization and time management
- Detail oriented work ethic
- Internal customer service focus
- Excellent problem-solving skills
- Self-motivated, energetic
- Must be a cooperative team play with the ability to work independently
- Strong work and business ethic, reliable and dependable
Desired Qualifications
- Jack Henry preferred
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