Digital Banking Specialist
$49,920–$56,160 year
On-site · Minneapolis, Minnesota, United States or Duluth, Minnesota, United States
Job Summary
Digital Banking Specialist to support the administration, maintenance, and daily operations of the bank’s consumer digital banking platform (including the Banno platform) within the Jack Henry SilverLake environment. Act as a subject matter resource for online and mobile banking services (login, enrollment, troubleshooting, guidance) and ensure a seamless customer experience. Collaborate with Retail, Treasury Management, and Operations to drive digital banking adoption, onboarding, and customer education; perform daily operational functions, entitlements, service enrollment, reporting, and issue resolution; assist with testing, implementation, and rollout of updates and new features. Maintain procedures and training materials, support frontline staff on digital banking products, and identify process improvements while ensuring regulatory and information security compliance.
Required Qualifications
- High School Diploma or equivalent
- 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems
- Familiarity with core banking systems, preferably Jack Henry SilverLake
- Effective communication and collaboration skills
- Ability to manage multiple priorities and work independently
- Understanding of banking regulations and operational controls preferred
- Demonstration of strong analytical and critical thinking skills
- Attention to detail and ability to work independently
- Knowledge of relevant fraud detection tools and software
- Familiarity with banking regulations and security protocols
- Polished and strong communication, written and listening skills
- Ability to maintain confidentiality and manage sensitive information
- Resourceful, well-organized and ability to multitask
This role has closed. Sorce can match you with similar open roles and apply on your behalf.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.