Digital Banking Specialist
$49,920–$56,160 year
On-site · Minneapolis, Minnesota, United States or Duluth, Minnesota, United States
Job Summary
Digital Banking Specialist supports the administration, maintenance, and daily operations of the bank’s consumer digital banking platform (Banno) within Jack Henry SilverLake. Provides end-user and customer support for online/mobile banking, bill pay, eStatements, mobile deposits, and debit card controls; assists with onboarding, trainings, and continuous improvement; ensures regulatory compliance (BSA/AML) and security; collaborates with Retail, Treasury Management, and Operations to drive adoption and accuracy of digital banking services; performs system maintenance, testing, rollout of updates, and data reconciliation across digital banking systems; maintains procedures and training materials, analyzes issues, and suggests process improvements.
Required Qualifications
- High School Diploma or equivalent
- 2+ years experience with digital banking platforms
- Familiarity with core banking systems, preferably Jack Henry SilverLake
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