Digital Banking Specialist
$49,920–$56,160 year
On-site · Minneapolis, Minnesota, United States or Duluth, Minnesota, United States
Job Summary
Digital Banking Specialist applied to support and administer the bank’s consumer digital banking platform (Banno) and related systems. Responsibilities include providing user and customer support for online banking, mobile banking, bill pay, eStatements, mobile deposit, and debit card controls; handling login assistance, enrollment support, issue resolution, and customer education; maintaining and testing digital banking updates and integrations between SilverLake and Banno; creating and updating procedures, training materials, and internal documentation; ensuring compliance with regulatory requirements (BSA/AML) and information security. The role requires collaboration with Retail, Treasury Management, and Operations, plus strong analytical, communication, and multitasking abilities, with normal business hours and occasional travel to multiple market locations in Minnesota.
Required Qualifications
- Education: High School Diploma or equivalent
- 2+ years experience with digital banking platforms, preferably Banno Digital Platform or similar systems
- Familiarity with core banking systems, preferably Jack Henry SilverLake
- Effective communication and collaboration skills
- Ability to manage multiple priorities and work independently
- Understanding of banking regulations and operational controls preferred
- Demonstration of strong analytical and critical thinking skills
- Attention to detail and ability to work independently
- Knowledge of relevant fraud detection tools and software
- Familiarity with banking regulations and security protocols
- Polished and strong communication, written and listening skills
- Ability to maintain confidentiality and manage sensitive information
- Resourceful, well-organized and ability to multitask
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