Digital Banking Specialist (Bank)/Req #1179 Onsite Only
On-site · Sanford, Maine, United States
Job Summary
Provide excellent customer service and support on all digital banking products. Handle routine inquiries and resolve issues related to online banking, mobile deposits, card and ATM operations, and related services. Perform maintenance and fraud monitoring tasks; complete back-office administrative functions to facilitate department workflow; meet daily deadlines in a fast-paced environment. Function includes supporting Cash Management, Remote Deposit Capture and Mobile check deposit, monitoring online banking transactions for suspicious activity, assisting with eStatement and Bill Pay enrollment, overseeing online new account processes for CIP & CDD compliance, managing card reorders and PIN resets, and assisting in implementing new Digital Banking products and procedures. Requires 1–2 years of banking experience, strong customer service and communication skills, proficiency with Microsoft Office, organization, multitasking, problem-solving, and ability to work independently as well as collaboratively.
Required Qualifications
- One to two years of experience in a financial institution setting
- Experience supporting internal and external customers with digital banking related issues
- Proficient in Microsoft Office suite: Excel, Word, and Email
- Aptitude for learning and using diverse software applications
- Must be organized with ability to multitask
- Excellent customer service and communication skills required
- Must have strong problem-solving skills
- Must be organized and detail oriented
- Ability to work independently
- Must be a team player
- Familiar with Digital Banking operations and procedures
- Able to provide backup to related departments as needed
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