Digital Banking Center Representative
On-siteEvansville, Indiana, United States
Job Summary
Monitor and process online account opening applications for consumer and business deposit accounts. Provide exceptional phone, email, chat, and web correspondence to internet customers by troubleshooting issues in Retail Online Banking, Mobile Banking, and Debit Cards. Review online account applications, follow up with applicants when necessary, and seize opportunities to forward customers to branch staff for product upsells. Monitor transaction exceptions, evaluate account activities, and consider risks associated with Internet-established customer relationships while performing duties under the Bank Secrecy Act. Support other operational departments, such as the Call Center, during downtime. Work 8:00am – 5:00pm CST, Monday through Friday, with availability for overtime and Saturdays if needed.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- 2-3 years of customer service or bank operations experience
- Must be able to work over-time and Saturdays if needed
- Must be able to lift 10 pounds on a consistent basis
- Manual dexterity and coordination required over 80% of the work period
Desired Qualifications
- Banking experience
- 2-3 years of call center experience
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