Digital Adoption Consultant (Client Onboarding) - 19609
Hybrid · Bengaluru, Karnataka, India
Job Summary
Digital Adoption Specialist to curate enhanced customer onboarding journeys and drive successful adoption of Whatfix products. Responsibilities include identifying training needs for target audiences, understanding customer applications and processes, deriving actionable insights and use cases to improve digital adoption, collaborating with cross-functional teams to deliver innovative solutions, creating content with Whatfix Studio Editor to fit use cases, developing standards/guidelines for consistent deliverables across projects, and traveling to client locations as required. The role requires strong relationship-building with multinational stakeholders, a learning mindset to become proficient in Whatfix products through Certification Programs, and experience in customer-facing roles across related domains.
Required Qualifications
- 5+ years of customer facing experience in Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/Business Analysis
- Comfortable working in a dynamic and evolving environment
- Ability to travel to Client locations as required
- Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage
- Knowledge of Javascript, CSS, HTML will be an advantage
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