Digital Account Representative
$39,520–$39,520 year
On-siteAmherst, New York, United States
Amherst, New York, United StatesOn-siteFull Time$39,520–$39,520 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Engage with customers to understand their financial situations and recommend appropriate payment solutions while handling inbound and outbound calls professionally and empathetically. Work with compliance by following federal and state regulations and meet performance goals related to call quality, resolutions, and collections metrics. This role supports customers in taking control of their financial future within a collaborative team environment at Firstsource Advantage.
Required Qualifications
- High school diploma or GED
- At least 6 months of customer service or sales experience
- Stable work history
- Professional demeanor
- Strong communication skills
- Problem-solving skills
- Computer skills
- Ability to manage confidential information with care and discretion
- Reliable
- Self-motivated
- Goal-oriented
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