Dialogflow CX Design Specialist
On-site · Bengaluru, Karnataka, India
Job Summary
Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES; create intents, entities, utterances, contexts, and dialogue management strategies; collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences; optimize bot performance through training, testing, and analytics; design fallback handling, error recovery flows, and escalation journeys to live agents; integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions; conduct user testing and improve conversation flows based on customer interactions; maintain conversational design documentation and best practices; support multilingual and omnichannel conversational experiences where required.
Required Qualifications
- 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX
- Hands-on experience with Dialogflow CX/ES and Google CCAI
- Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows
- Experience designing conversational experiences for IVR, voice bots, or chatbots
- Excellent writing, communication, and interaction design skills
- Ability to translate complex business processes into simple conversational experiences
- Strong analytical and problem-solving abilities
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