DevOps Support Engineer
On-siteBengaluru, Karnataka, India
Job Summary
Manage case queues in accordance to customer agreements and answer technical questions to solve problems and suggest workarounds related to the Copado platform. Resolve complex customer service issues by skillfully troubleshooting, managing expectations, and escalating cases according to procedure while documenting solutions for operational efficiency. Develop and maintain technical expertise in assigned areas of product functionality to help customers and participate in training to assist with product delivery design. Identify product and services up-sell opportunities and describe Copado solutions to customers in an articulate and persuasive manner.
Required Qualifications
- 2-3 years of prior experience in Salesforce and DevOps methodologies
- 1-3 years of prior experience in Copado
- 1-3 years of prior experience in Customer Support or DevOps
- Knowledge of SaaS environments and Integrated Technologies
- Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
- Specific experience and understanding of branching strategy and hosted version control vendors
- Copado Admin and Developer Certifications
- Excellent written and verbal communication skills, both in English
- A flexible schedule with full willingness to work adaptable hours, including shifts to support global SLAs
- Demonstrated analysis, problem-solving, and troubleshooting expertise
- Ability to effectively prioritize and escalate customer issues as required
Desired Qualifications
- Knowledge of Node.js, React, Java, or Python is a plus
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